The main advantage is being able to access a wide range of services at an agent near your home or workplace, avoiding travel, lost work days, and above all, having transactions assisted by someone you trust – it’s like having a “Citizen Service Center” right next to your house!
Just imagine all the places a customer will have to travel to when moving to a new address? Or simply dealing with electricity, gas, telecommunications, energy performance certificates, address changes on various documents, etc